Terms & Conditions

Natural Stone disclaimer

Natural stones are products of nature; variations in color, pattern, texture and veining are unavoidable. The uniqueness of each stone is what makes it beautiful. Photos are a representation and colors may vary.

Terms & Conditions - the basics

All bespoke Sand & Stone products are non-refundable.

Should any items be damaged, this must be reported within 24 hours of delivery. After this period of time it will be considered damaged by the customer. Orders returned damaged will not be accepted.

CANCELLATIONS

If you cancel your bespoke order after we have begun to make the item, 70% of the order value will be retained.